ERP Customization vs Configuration
Configuration means adapting the ERP system within its standard capabilities. Customization means writing custom code. Configuration is always the first choice; every piece of customization increases maintenance costs and complicates future upgrades.
In our experience, 80% of the customization requested at project start is ultimately unnecessary when business processes are thoroughly analyzed. This makes process analysis the best investment to control customization costs.
Frequently Asked Questions
When should I choose customization?
Only when a business-critical process cannot be supported via configuration and standardizing that process is not an option.
What are the risks of too much customization?
Higher maintenance costs, dependency on specific developers, longer upgrade times. Keep customization below 15-20% of total project budget.
How do I control customization costs?
Set a customization budget upfront. Have every request assessed on necessity, alternatives and maintenance impact by an independent party.